In the Media

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Sep 21, 2020

The Harvard Business Review: how to persuade people to change their behavior

Directives aren’t particularly effective in driving sustained behavior change because we all like to feel as if we are in control of our choices. So if telling people what to do doesn’t work, what does? Rather than trying to persuade people, getting them to persuade themselves is often more effective. Here are three ways to do that.

Aug 21, 2020

Harvard Business Review: Don’t just tell employees organizational changes are coming — explain why

During times of uncertainty, people experiencing change want a clear view of the path ahead. It’s important to share what you know – including what’s changing, when, and how

Aug 10, 2020

Harvard Business Review: How to (actually) change someone’s mind

It’s unlikely that everyone who works with you will agree with you — and that’s okay. But often, to move forward, you will need to get to convince them to change their minds. Learn how those most successful in overcoming others’ skepticism worked their approach.

Jul 15, 2020

New York Times: Your colleagues don’t read anything you write. Here are 8 ways to change that

Long emails and dense, difficult to decipher memos mean modern office communication goes ignored more often than it’s understood.

Jul 13, 2020

Forbes: How to talk so CEOs listen

Been asked to present to the executive or any other senior group (UBC has many)? Forbes has some easy recommendations to make your presentation go a little more smoothly.